From 1st October, our practice website will become the main way for patients to request medical appointments and submit administrative queries. While online requests are already available, they have been limited until now. Going forward, all requests will be made through our website to ensure a fairer and more efficient system for everyone.
How to Use the Online Request System
- Requests can be submitted Monday to Friday between 08:00 and 18:30.
- Medical requests are for non-urgent appointments and may take up to 1 working day to be processed.
- Administrative queries (such as repeat prescriptions, sick notes, or other paperwork) can also be submitted online – removing the need to call us.
Submitting your request via our online form ensures we gather the necessary information to action your query appropriately.
What If You Call the Practice?
If you call us for an appointment:
- Appointments will not be booked immediately.
- You will be offered the option to complete the online form yourself.
- If you are unable to do so due to your personal needs, a member of our staff will complete the form on your behalf.
A Fairer Booking System
All requests will be directed into a single inbox, where our Care Navigators will review them. They will:
- Signpost you to the most appropriate service, or
- Book you into an appointment with one of our clinicians.
This approach replaces the old “first come, first served” model, creating a fairer system where patients are seen based on clinical need rather than call times. This means that those who need urgent support will be prioritised, while others may be booked in over the following days or directed to the most suitable service provider.
Submit Your Request Online
To request an appointment or submit an admin query, please visit:
www.szsurgery.co.uk/ and select the appropriate tab.
For more information visit: www.england.nhs.uk/long-read/you-and-your-general-practice-english