🏆 Among Birmingham and Solihull’s highest-performing GP practices
Shah Zaman Surgery is delighted to share the results of the 2026 GP Patient Survey, which highlight the trust, confidence and positive experiences our patients have in the care we provide.
We are incredibly grateful to our patients for taking the time to share their feedback. These results reflect the dedication of our whole team, including our clinical staff, reception and administrative colleagues, and the strong relationships we have developed with our local healthcare partners.
We are particularly pleased with these achievements because we serve a community with significant healthcare needs and wider health inequalities. Providing high-quality care in areas facing additional challenges requires teamwork, compassion and a strong understanding of the people we care for.
While we celebrate these results, we also recognise that healthcare is constantly evolving. Patient feedback helps us understand what we do well and where we can continue to improve.
🏅 Our 2026 Results at a Glance
Our latest results place Shah Zaman Surgery among the highest-performing GP practices across Birmingham and Solihull.
| Area | Result | Achievement |
| 💊 Pharmacy Experience | 97.8% | 🥉 3rd out of 175 practices – Top 2% |
| 💪 Confidence Managing Health | 87.3% | 🏆 9th out of 175 practices – Top 5% |
| 🌍 Overall Experience | 91.7% | ⭐ 11th out of 175 practices – Top 6% |
Following publication of the latest GP Patient Survey results, Shah Zaman Surgery was also recognised among Birmingham Mail Top 20 GP Practices.
💙 Patients’ Trust and Confidence in Our Care
One of the strongest messages from this year’s survey is the confidence patients have in our clinical team.
During their last appointment:
| Patient Experience | Shah Zaman Surgery |
| 🤝 Confidence and trust in healthcare professional | 100% |
| 👂 Healthcare professional listened to them | 90% |
| ❤️ Treated with care and concern | 85% |
| ✅ Felt their needs were met | 96% |
These results reflect our commitment to providing care where patients feel heard, respected and involved in decisions about their health.
🏆 Top 6% for Overall Patient Experience Across Birmingham and Solihull
Our overall patient experience score was one of our biggest achievements.
⭐ 91.7% of patients rated their overall experience of Shah Zaman Surgery positively
Compared with:
🏥 Birmingham & Solihull ICS: 73%
🇬🇧 National average: 77%
This places Shah Zaman Surgery:
⬆️ 18.7 percentage points above the ICS average
⬆️ 14.7 percentage points above the national average
We are grateful that our patients have recognised the efforts of our whole team.
💊 Pharmacy Experience – A Success Through Partnership Working
🥉 97.8% Pharmacy Experience
Ranked 3rd out of 175 practices (Top 2%)
Our pharmacy experience result was a particular highlight.
Although Shah Zaman Surgery does not have an in-house pharmacy team, we work closely with our local community pharmacies to ensure patients receive joined-up support with medicines, advice and ongoing healthcare needs.
This result reflects the excellent communication and partnership between our practice and local pharmacy colleagues.
💪 Helping Patients Feel More Confident Managing Their Health
Supporting patients to understand and manage their health is an important part of our role.
Our:
⭐ 87.3% Confidence Managing Health Score
was ranked:
🏆 9th out of 175 practices
⭐ Top 5% across Birmingham and Solihull
This represents a significant improvement compared with the previous year.
| Measure | 2025 | 2026 | Change |
| Overall Experience | 89.4% | 91.7% | ⬆️ +2.3% |
| Confidence Managing Health | 71.4% | 87.3% | ⬆️ +15.9% |
| Pharmacy Experience | 91.0% | 97.8% | ⬆️ +6.8% |
📞 Accessing Shah Zaman Surgery
Patients also provided positive feedback about contacting the practice.
| Area | Shah Zaman Surgery | ICS Average |
| Easy to get through by phone | 59% | 51% |
| Easy to contact through website | 67% | 51% |
| Easy to contact through NHS App | 57% | 51% |
| Reception and administrative team helpful | 91% | 81% |
We are especially pleased with the feedback about our reception and administrative teams, who play a vital role in supporting patients every day.
🚀 Listening, Learning and Improving
While we are proud of our achievements, we believe listening to feedback also means recognising where we can improve.
👩⚕️ Continuity of Care
23% of patients usually get to see or speak to their preferred healthcare professional when they would like to
Compared with:
🏥 Birmingham & Solihull ICS: 36%
🇬🇧 National average: 42%
We recognise that continuity of care is important to many patients, especially those who value seeing a familiar healthcare professional.
We believe one factor contributing to this result has been the changing demands within general practice following increased use of online consultations and rising patient demand.
During this period, our Lead GP, Dr Zaman, reduced some of his routine patient-facing clinics to support the wider practice response and help manage these additional pressures.
We have since welcomed two new salaried GPs to Shah Zaman Surgery. As with any new clinicians joining a practice, building trust and strong relationships with patients takes time.
Over the coming months and years, we hope patients will become increasingly familiar with our wider clinical team and develop relationships with these doctors, with the aim that they become preferred healthcare professionals for many of our patients.
Our reception team will continue to support patient choice by offering patients the opportunity to request their preferred GP where possible.
🏥 Choice of Appointment Location
5% of patients were offered a choice of location when making an appointment
Compared with:
🏥 Birmingham & Solihull ICS: 15%
🇬🇧 National average: 16%
This measure is influenced by the structure of individual practices.
Shah Zaman Surgery operates from a single practice location and does not have multiple sites from which appointments can be offered.
As a single-site practice, we have limited influence over this specific measure, but we remain committed to providing a consistent, accessible and high-quality service from our surgery.
📞 Improving Communication
91% of patients knew what the next step would be within two days of contacting the practice
Compared with:
🏥 Birmingham & Solihull ICS: 93%
🇬🇧 National average: 93%
Although the majority of patients understood what would happen next, we recognise the importance of clear communication.
We will continue providing staff training and support to ensure patients receive clear information about next steps, expected timescales and available services.
📰 Recognised by the Birmingham Mail
We were delighted that Shah Zaman Surgery was included in the Birmingham Mail feature highlighting highly rated GP surgeries across the Midlands.
Read the article here:
Best 20 Midlands GP surgeries named in 2026 Patient Survey
We are grateful for this recognition and proud of our team, while remaining focused on our most important goal – providing the best possible care for our patients.
🙏 Thank You to Our Patients
These achievements belong to our patients as much as they belong to our team.
Your feedback helps us celebrate our successes, understand your experiences and continue improving our services.
Thank you for your trust, support and partnership.
Shah Zaman Surgery